Consumer Rights and Enforcement in Gwalior District: An Analytical Study

Gwalior Jilen Me Upbhoktaon Ke Adhikar Evam Pravartan: Ek Sameekshatmak Addhyan

Abstract

Human consumes different types of goods, substances, and services for living their life and for other activities. No one can manufacture all the goods and substances consumed by a person by himself, so mostly he depends on other persons, companies, and manufacturers. When a person is in need of a service, he is still dependent on other people. However, consumers have to pay for it. It is well known that every person cannot be an expert in all fields, so he takes the help of the services provided by the concerned experts. Now the question is, whether the quality of goods and materials manufactured by the manufacturers of goods and materials provided by the service providers, meets the standards set by the law or not. If there is a deficiency in the above-mentioned goods, substances, and services, who is responsible for the damages caused to the consuming consumers, what is the legal approach for these acts, and what are the rights of the consumers? To know the answers to all these questions, the researcher has tried to know through this research paper. By using the primary and secondary data of the Gwalior district and through the questionnaire, an attempt has been made by the researcher to know about the rights of the consumers and what is the opinion of the general public in relation to goods, substances, and service providers.